By booking our services, you agree to abide by the Terms & Conditions set below. These Terms & Conditions are applicable to all bookings undertaken by Signature Drive. The Terms & Conditions may be updated as necessary.

Signature Drive is a trading name of Signature Drive Chauffeurs Ltd licensed by Fareham Borough Council with Private Hire Operator license number 339. Signature Drive Chauffeurs Ltd is a company registered in England & Wales with company number 14276840, VAT 423733901.

In the Terms & Conditions set below, "we" and "us" refers to Signature Drive Chauffeurs Ltd with registered address Castle Court, 1 Castle Street, Fareham PO16 9QD. The terms "you" and "the customer" refers to any passenger(s) carried in the private hire vehicles.

Booking Terms

  1. All booking confirmations will be sent by email and any booking is considered confirmed only once the confirmation email is received. The customer is responsible for checking that the details are correct.
  2. All booking times are considered to be for United Kingdom time only so please ensure you take this into account should the booking be made from another country.
  3. The following dates may incur additional surcharges - Easter Sunday (date dependent as per the calendar year for the booking), 25 December (Christmas Day), 26 December (Boxing Day), 31 December (New Year's Eve), 1 January (New Year's Day)
  4. Any quotation is valid for 7 days only and will be confirmed verbally and/or via email.
  5. Payments can be made by bank transfer – the instructions will be found on the invoice received. Payments in cash can only be made if agreed in advance. When making the payment via bank transfer, please ensure that you quote the invoice reference number and confirm by text or email that payment has been made.
  6. All payments are due in full 72hrs before the booking date. All Prom Hire, Wedding Hire and Full Day bookings require a 50% deposit at the point of booking with the remaining balance being due in full 72hrs before the booking date.
  7. Any payment on account is due as per the payment term shown on the invoice (15/30 days) and this term is from the invoice date unless agreed in advance.
  8. All quotations provided may be subject to additional waiting times and car park / toll charges unless agreed otherwise in advance when confirming your booking.
  9. You must allow sufficient time for check-in procedures and for any delays that could be caused by traffic conditions along the way. We will not be held responsible for any delays or missed flights caused by matters outside of our control such as traffic conditions, for you not allowing enough time to reach your destination or for any delays caused by you not being ready for collection at the agreed time.
  10. Changes to the original booking, additional stops, or address changes may be subject to additional charges – this will be agreed between the parties first and any agreed changes will be confirmed by email.
  11. We will provide a Meet & Greet service for Airport pick ups. For this service, you agree to provide the flight number so we can track the arrival time. The driver will enter the car park at landing unless agreed otherwise in advance. A waiting time of 60 minutes is included in our Airport Pick Ups and the parking charge is added accordingly. You can request the pick up time any minutes after the flight landing time, however the customer is not entitled to any additional waiting time beyond the standard time. No compensation will be offered to the customer should they be ready earlier than planned and has to wait for the driver to arrive. Should 60 minutes have elapsed and the driver has not been able to make contact with the customer, a no show may be registered. In such cases, no refund is due to the customer. Should the driver make contact with the customer and there is a delay resulting in a wait time greater than 60 minutes, the parking charge will be updated accordingly.
  12. Any parking charges for drop off / pick up will be met by the customer.
  13. Any toll charges will be met by the customer. These can be motorway tolls, bridge or tunnel crossings or Congestion Charges. This list is not exhaustive.
  14. A waiting time of 15 minutes is included in our General Transfers - after 15 minutes, there will be a charge of £12.50 for each 15 minutes (VAT included).
  15. We reserve the right to provide subcontracted vehicles and / or drivers when required.
  16. Whilst every effort will be made to ensure that our driver(s) or sub-contracted driver(s) arrives on time, the customer will understand that we cannot be held responsible for any delays caused by situations outside of our control. For example, if an incident resulting in significant delays has taken place whilst the driver is en route to the pick up, we will make contact with the customer and arrange an alternative driver if needed. Every situation will be dealt with on a case by case basis. 
  17. Our driver(s) will drive in accordance with the road regulations and road conditions. Our driver(s) will travel by the most appropriate route on the day unless requested otherwise by the customer.
  18. Our vehicles and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customers’ properties are carried entirely at their own risk and we will not be held responsible/liable for any damage or loss to such property.
  19. We will keep a lost property book in our office and will endeavour to return any goods/property left in our vehicle(s) or sub-contracted vehicle(s). The cost of returning said items will be met by the customer.
  20. We reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s). We expect the customers to treat our driver(s) and vehicles with respect, so behaving in an aggressive or rowdy manner on a return journey for example, is not an acceptable excuse and will not be tolerated. 
  21. Passengers are required to use the seatbelts at all times.
  22. We maintain a strict “No Smoking” policy. To avoid any doubt, this includes e-cigarettes or vaporizers.
  23. Passengers are responsible for any damage they cause to the exterior and or interior of the vehicle on hire to them and will be liable for any repair or valeting required in order to reinstate the vehicle to its original state immediately before the period of hire. Soiling the vehicle will attract a surcharge of £500 plus the cleaning fee to account for the time the vehicle will be off the road undergoing cleaning. The cleaning fee is not a set amount as this depends of which valeting company will be available to clean the vehicle and their charges. The full amount will be itemised and detailed in the invoice sent to the customer.
  24. Passengers will be responsible for their luggage at all times. They are responsible for loading and unloading their own luggage. The driver may assist the passenger(s) at their discretion, but is not required to do so.
  25. Our drivers do not carry baby seats, child seats or boosters as a matter of course. Should you provide your own, you are responsible for fitting the seat and satisfying yourself that the seat is suitable for your child’s needs and for the safety of your child whilst in the vehicle. Should you require a baby / child / booster seat, please add this in the notes on the booking form and we will assess based on availability. Please note that, should we / our driver(s) be in a position to provide a baby / child / booster seat, this will be ISOFIX or seatbelt fitted depending on availability. There is no surcharge in providing a seat - we recognise that the child may want a snack on their way, so are happy with a dusting and hoovering after the transfer, however further soiling such as food smears on the fabric may result in a cleaning fee.
  26. Should you want to transport domestic animals, you must clearly inform us at the time of booking. Other than Guide dogs who are exempt from this requirement, all domestic animals are to be transported in a suitable locked box or cage. Failure to clearly inform us of this requirement at the time of booking, the driver reserves the right to cancel the booking with the full fare still being charged.
  27. By supplying your email address and telephone number you allow us to contact you via email or telephone. We will never supply your information to third parties unless it is necessary for us to fulfil the booking and transfer.
  28. We are committed to provide services in accordance with the Equality Act 2010. We may assist any passengers who are not capable or boarding or exiting the vehicle unaided at our sole discretion, but at the passenger’s risk.
  29. Any complaint relating to the service must be made in writing within 14 days of the event.
  30. These terms and conditions do not affect your statutory rights.

Cancellation & Refund Policy

  1. All cancellation requests must be done in writing to info@signaturedrivechauffeurs.co.uk and the booking is considered cancelled once you have received a cancellation confirmation via email from us. Should you not receive a cancellation confirmation in a timely manner, please assume that we have not received your request. In that case please make contact with us by telephone.
  2. If a booking is cancelled by the customer more than 48 hours before journey start, then a full refund will be due
  3. If a booking is cancelled by the customer within 24-48 hours before the journey start, then 50% of the payment amount will be refunded
  4. If a booking is cancelled by the customer less than 24 hours before the journey start, then 100% of the payment amount will not be refunded
  5. If the customer is a “No show” meaning they do not appear at the time and place as agreed, 100% of the payment amount will not be refunded.
  6. If the customer does not wait for their driver and seeks alternative transport, 100% of the payment amount will not be refunded.